Let's Talk About........With Nicky Perfect
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Let's Talk About........With Nicky Perfect
For over a decade, Nicky Perfect BEM served as a Hostage and Crisis Negotiator, working with people and families in moments of extreme crisis. She went on to become Course Director for the UK’s National Negotiation Course and has trained negotiators and leaders across the world.Alongside her operati...
Son Bölümler
98 bölüm
Breaking the Silence: Everyday Lessons from Crisis Negotiation with Danny Kett
In this episode, Nicky speaks with Danny Kett, a former police negotiator with 30 years of experience, 18 of those in hostage and crisis negotiation....
Courage Over Silence: Starting the Suicide Conversation
When Help Feels Like Pressure: One Voice, Safe Space, and Conversations That Save Lives
Host Nicky talks with former police officer and negotiat...
How to have courageous conversations about suicide
In this episode Nicky talk to Katey Martin, a police officer and head of counter-terrorism negotiation training in the UK, discussing her experiences...
EPISODE 94 - Communication in change - episode 2
In this episode Nicky explains how human emotions play a large part in how people respond to change.She goes through the Kubler Ross grief cycle and h...
Episode 93 - Communication in change episode 1
Episode 93 - Communication in change episode 1 by The Communication Coach
Episode 92 - How to have difficult conversations at Christmas
For many of us Christmas is a time to relax and have fun but for some of us it's a time we spend with people we don't really know or necessarily even...
Episode 91 - How to say what you really feel to your family
In this episode Nicky looks at four areas to help you have those conversations you have been putting off.Emotions - why conversations with our familie...
Episode 90 - How to ask for a payrise or promotion
In this track Nicky looks at two common questions she is asked. She shares the 4 P's;Purpose - what outcome do you want from this conversation and why...
Episode 88- How to have difficult conversations
Episode 88- How to have difficult conversations by The Communication Coach
Episode 87 - Conversations from the coffee shop Jo Berry
In this episode Nicky chats to Jo Berry. Jo's father, Sir Anthony Berry, was killed by an IRA bomb in 1984.In 2000 Jo met the man who had planted the...
Episode 86- Why Communication Is So Important
In this track Nicky explains why she believes communication is such an important skill and yet one of the core functions of every day that gets forgot...
Episode 85 - How to have difficult conversations and feel heard
In this episode Nicky looks at 5 steps you can take when having difficult conversations and help you to be heard.The last year and this most recent lo...
Episode 84 - How to become more confident in your conversations
In this episode Nicky gives you five tips to help you become more confident in your conversations. Perhaps you struggle to be heard in meetings or at...
Episode 83 - How to negotiate with your kids
In this episode Nicky looks at how we can negotiate with our kids especially in during lockdown.She gives 3 tips; remember our conversation comes from...
Episode 82 - How to have conversations with your family during lockdown
As we enter the second month of this current lockdown, relationships are beginning to breakdown as people struggle with home schooling and working fro...
Episode 81 - Part 5 of my mini series on Self Refelection
Part 5 of this mini course where Nicky gets you to reflect on how you communicate. Listening is at the heart of building relationships, being fully pr...
Episode 80 - Part 4 of my mini series on Self Refelection
In this episode we look at the think, feel, do cognitive behaviour model and how this affects the way we behave and communicate with each other.Nicky...
Episode 79 - Part 3 of my mini series on Self Refelection
In this episode Nicky looks at how fear drives us and causes emotional conversations rather than logical ones. She discusses how your inner critic is...
Episode 78 - Part 2 of my mini series on Self Refelection
This episode is part 2 from a 5 part mini series about self reflection and how to build relationships through communication.In this episode we loo at...
Episode 77 - Part 1 of a mini series Self Refelection
This mini series is a 5 day course where Nicky helps you to become more self aware about how you behave and why. Today is all about self reflection an...
Episode 76 - Conversations from the coffee shop - Jess
Welcome to our conversations from the coffee shop where we meet and talk to people about their lives and their stories.In this episode we meet Jess wh...
Episode 75 - How to help others by listening
In this episode we look at one of the ways we listen to other people, the "problem solving" way. This means we focus on how we can solve the other per...
Episode 74 - Conversations from the coffee shop - Susie
In this track Nicky speaks to Susie. Susie is 16 and has struggled with her mental health. Susie tried to take her own life and was sectioned under th...
Episode 73 - Validation, what it is, how it works and how to use it
In this episode Nicky explains how validating how someone is feeling helps to build relationships and creates trust. This can be in a new relationship...
Episode 72 - A car crash, a negotiator and what the negotiator learnt.
In this episode Nicky shares a recent car accident and how her emotional or limbic brain took over and how she managed to interrupt her thought patter...
Episode 71 - What's really happening when you bitch and moan about people behind their back
In this track Nicky shares why we talk about people behind their back, what drives us to this and what we can do to think about changing our behaviour...
Episode 69 - How to set a good first impression
In this track /nicky discusses how to make a great first impression and gives you four tips. She shares her stories from her negotiation world and bei...
Episode 68 - How being in a crisis changes how we listen
In this episode Nicky shares a story where she has been working under stress and how this has impacted the way she listened to her team and also commu...
Episode 67 - Tips on dealing with lockdown challenges
In this episode Nicky shares one of her negotiations with a young girl in a tree with a noose round her neck. She talks about the lessons she learnt,...
Episode 66 - Conversations from the coffee shop - Clare
For over a decade Nicky had the privilege of being an international hostage and crisis negotiator. During this time she learnt everyone has a story an...
Episode 65 - How to survive lockdown at home
In this episode Nicky share her knowledge of how hostage have survived their time in captivity and what we can learn and use as we experience these ch...
Episode 64- Words matter, three ways you can improve your conversation
In this track Nicky explains why she believes words are important and then gives three ways of improving and challenging yourself in your own conversa...
Episode 63 - How to bring your presence to the conversation
In this episode Nicky discusses what she believes presence is, the difference it makes when you bring you own presence to ta conversation and she also...
Episode 62 - How to deal with Christmas challenges
Not everyone enjoys Christmas and sometimes we have to face challenges which seem exaggerated because of the time of year. In this episode Nicky share...
Episode 61 - A chat with a team member and the lessons I learnt
In this track Nicky describes a conversation she had with a team member, how it didn't go too well and what she learned. she also shares the stages of...
Episode 60 - The Peaky Blinders and what we can learn about negotiation
In this episode Nicky looks at one of the episodes from The Peaky Blinders series here in the UK and how one of the main characters is able to influen...
Episode 59 - How putting the organisation or business first devalues your team
In this episode Nicky explores how telling a team member they must do something because the organisation or business demands it can leave the person f...
Episode 58 - How to learn from emotional conversations
Every day we can learn from our conversations with others. In this episode Nicky describes a simple encounter with a customer, how the conversation di...
Episode 57 - How to negotiate with your kids part 2
In this episode Nicky discusses why managing expectations with your children helps you to get them to do a task you would like them to do but without...